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- Account Related Information
- Office Information
- Online Registration
- Online Transaction
My Account has been Approved, How do I Order Online ?root2017-10-17T18:42:22+00:00Once approved, please login into your account and place your order.
What are your Customer Service Hours ?root2017-10-17T18:41:49+00:00Our customer service team is ready to assist you Monday-Saturday 9:00 am – 5:00 pm. Call Us +1-407-505-2060 or E-mail Us: email@example.com
What if my business is tax exempt ?root2017-10-17T18:41:15+00:00If your organization is tax exempt, you will need to create an account on our website. When placing your first online order, you will be prompted to create an account when you check out. Your entries must match the information on your tax exempt form.
We also are required to keep a copy of your tax ID certificate on file, which you can email us at firstname.lastname@example.org
We will keep your tax exempt information on file until it expires, at which time a new copy of your tax ID certificate will be required. Upon receipt of your new certificate, we will update the expiration date in our system.
How do I register or sign in to the Toro Imports Website?root2017-10-17T18:40:41+00:00Click on the Register at home page under account and fill up your business information make your user name & password after finish process please send us your business license copy by email
We do not take any order without valid business license copy.
Is this site secure ?root2017-10-17T18:40:05+00:00We realize that security is a concern when ordering online — and because of this, we have chosen to use the very latest and most advanced technology for secure transaction processing online.
What is your return policy ?root2017-10-17T18:39:28+00:00You have 7 days to return defective or damage items: For most damaged glass items, we need you to email us the picture to evaluate; for all damage claims, please inform us the defective item number as well as your order ID, so we could process faster. We may either credit back to your account or replace the same item in your next order.
For returning work-fine items, there will be 15% restocking fee..
We don’t ship overseas
Do you accept COD term ?root2017-10-17T18:38:22+00:00We don’t prefer COD in any case, definitely not for first time order.
How long will it take to receive my order ?root2017-10-17T18:37:31+00:00Most orders shipped via UPS Ground will arrive within 3-4 business days. In the state of Florida orders will arrive next day.
How to Register an account ?root2017-10-17T18:36:44+00:00Please fill the wholesale application located on the top of the home page.
How Do I get What I Ordered ?
How Do I get What I Ordered ?root2017-10-17T18:35:58+00:00(A) Pick up from store: Monday to Saturday 9:00 am To 5:00 pm.
(B) Domestic Shipping: By UPS Monday to Friday.
(C) Request for delivery: – By truck Monday to Friday.
How long will it take to get what I ordered ?root2017-10-17T18:35:16+00:00Depending on warehouse stock, If stock is available so we will ship your order same day.
What will Happen with my contact information after the order ?root2017-10-17T18:34:22+00:00Your contact information is secure in Private server. We did not provide customer information to any company.
Who do i contact if i have a problem with my order ?root2017-10-17T18:33:34+00:00Track your package online through My Account option at Top or E-mail: email@example.com
or Call 1-407-505-2060
Do you have a minimum order ?root2017-10-17T18:32:40+00:00Yes, we have minimum limit for online order is $99
How long will it take to receive my order ?root2017-10-17T18:31:59+00:00Orders are shipped within 24-48 hours via UPS Ground. Once your order has been processed and shipped, we’ll provide you tracking information.
May I order by phone ?root2017-10-17T18:31:23+00:00Yes! To order by phone, have your order ready along with your credit card number and expiration date and call 1-407-505-2060.
May I cancel my order after I’ve Final Payment It ?root2017-10-17T18:30:52+00:00Yes once you have submitted your Final Order call us for cancel. But your product shipped from our warehouse can’t cancel.
I didn’t receive my order when expected. What do I do ?root2017-10-17T18:30:13+00:00When your order ships, we will notify you via an email that will include you’re tracking Information. You may track your order or call us at 1-407-505-2060or email us at
When will my credit card charged ?root2017-10-17T18:29:32+00:00After finish your order we will sending you our sales invoice with shipping charge then we will charge credit card total amount of invoice will charged.